Time to Upload Your Interview Responses!

Thank you for being interested in working with us! This is a video interview where you will record yourself and send in your responses. We will view this and reach out to you with the next steps. It is super easy! Here is how you upload your responses.

Instructions

1. Review the question


2. Tap the upload box and select the option to record a video


3. Record your response (look presentable)


4. Upload your response

Keep responses around 30 seconds - 1:30 seconds

Overview of RefreshCo

We are a cleaning start up and our goal is to make our customers' lives easier by taking on their cleaning and laundry. We provide services to short term rental properties, like Airbnb, residential properties and Commerical properties. The foundation of our core values are customers, cleaners, and our community. Our values are very important to us and we are really looking for people who have values aligned to the type of services that we offer our clients.


We are seeking a highly detail-oriented individuals who are passionate about providing excellent customer service, enjoy cleaning and can uphold the 3 C's. Additionally, we are one of the fastest-growing cleaning companies in Atlanta and are seeking rockstars who are willing to be committed to not only their own growth and success but also RefreshCo’s.


  1. What does providing great customer service mean to you? 

  1. Tell us more about who are you and give us an overview of your experience working in the service industry as an office admin? 

  1. A customer calls or email in to cancel their recurring cleaning service because their last service was less than satisfactory. The customer says she received good service initially, but with the last couple of visits, the quality has been slipping. How do you handle this? 

  1. Can you give an example of a time when you had to document processes? What were they? 

  1. Have you ever suggested a way to increase revenue, lower costs, or improve efficiency for the company that you worked for? If so, what was it and what were the results.